Frequently Asked Questions
Who’s eligible for the trade-up program?
Any educational institutes in British Columbia, Canada.
What if my school is not in BC?
Let us know anyway! We may open it up to other regions in the future.
When does the trade-up program end?
Until June 30th, 2018.
Which 3D printers are accepted?
We accept any branded 3D printers.
How many 3D printers can I trade in?
You can trade in as many 3D printers as you’d like. However, only one discount can be applied per DittoPro purchase.
How do I get my credits?
Once your application is approved, you’ll receive a quote for your DittoPro with credits applied. From there, we’ll need a purchase order or a form of payment from your school to proceed.
Can I use the trade-up credits along with other discounts?
The trade-up credits cannot be combined with other discounts. It can only be used towards the purchase of a regular priced DittoPro.
How do I send my 3D printer in?
After we get a purchase order or a form of payment from your school, you’ll get a prepaid shipping label to send your 3D printer in.
Is shipping free?
We’ll cover the shipping cost for sending in your old 3D printer. However, there will be regular shipping cost applied to the DittoPro purchase.
When will I get my DittoPro?
As soon as we receive your old 3D printer, we’ll send your DittoPro your way.
What will you do with my old 3D printer?
Leave it to us to responsibly recycle it for you!
What happens if I (for whatever reason) sent in an unapproved item?
We can only complete the trade-up after we receive the correct, approved 3D printer (from the picture submitted). We will not cover any shipping cost for resending your item. Any unapproved items sent to us will be disposed of or recycled accordingly.
Can I drop off / pick up my 3D printer in person?
Yes, but only after we approve your application and receive a purchase order or a form of payment from your school. We’ll need to do a quick inspection of your old printer to make sure everything is in order. If all’s good, you’ll be leaving with your brand new 3D DittoPro!