While we try our best to ensure our products are in excellent condition before shipping, once packages leave our warehouse, they are out of our control. Therefore, Tinkerine cannot be held responsible for the loss or damage of products during shipping. Non delivery will be returned to Tinkerine at the buyer’s expense unless otherwise stated. Any extra charges such as taxes, duty, tariff, VAT, custom clearance fees, etc. that may be required by your country for importing our products will not be covered by Tinkerine. PO boxes are not valid as the shipping address for products offered by Tinkerine. Tinkerine reserves the right to refuse any orders at its sole discretion.

Tinkerine accepts return of a purchased product within 14 calendar days since the day of the receipt of product. Products that have been assembled, modified, or damaged are not eligible for returns. All shipping costs, including that of returned products, are not covered by Tinkerine. Returns are subject to a restocking fee of 15% of the product price. Tinkerine holds the right to cancel an order at any time without notice. We do not accept exchanges or refunds on filament that has been opened.

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Tinkerine 3D printers are covered by a warranty for all individual printer parts and components excluding the hotend, if you have used filament from suppliers other than Tinkerine. The warranty covers only manufacture defects. Normal wear and tear and damages caused by accidents, misuse, abuse, and other user errors are not covered by the warranty. The warranty is valid for one year since the day of purchase of the printer. Warranty claims may require proof of defect. All shipping costs, including that of the replacement, are not covered by Tinkerine.

The price, attributes, and specifications of products and services described on our website located on www.tinkerine.com (“Site”) are subject to change at any time without notice. While Tinkerine makes an effort to provide accurate and correct information regarding products and services on the Site, such accuracy and correctness cannot be guaranteed. For instance, the attributes of actual products, such as colour, may not be identical to what is displayed on your computer monitor. As a result, Tinkerine cannot promise and is not responsible for the complete accuracy of product and service information shown on the Site.